Last updated: July 2026. This is a standard returns policy. Please confirm the return window and who pays return postage before you publish it.
Our return window
You may request a return within 7 days of receiving your order, provided the item is unused, unopened and in its original sealed packaging with all tags and seals intact.
Items we cannot accept back
For hygiene and safety reasons, we cannot accept returns of:
- Perfumes, fragrances or cosmetics where the seal has been broken
- Personal care products that have been opened or used
- Items marked as final sale or clearance
- Gift cards
Damaged, faulty or incorrect items
If we sent you the wrong item, or an item arrived damaged or faulty, we will replace it or refund it in full — including delivery charges. Contact us within 48 hours of delivery with photographs of the item and its packaging.
How to start a return
- Message us with your order number and the reason for the return.
- We will confirm whether the item is eligible and share the return address.
- Pack the item securely in its original packaging and send it back.
- Once we receive and inspect it, we will process your refund or exchange.
Refunds
Approved refunds are issued to your original payment method within 7–10 working days of us receiving the item. Original delivery charges are non-refundable unless the return was caused by our error.
Exchanges
We are happy to exchange an eligible item for a different product of the same or higher value. Any price difference is payable before the replacement is dispatched.