Frequently Asked Questions
The things people ask us most. If your question is not here, just message us.
Yes. Everything we sell is sourced through authorised distributors and arrives sealed. If you ever have reason to doubt something you bought from us, send us a photo of the item and its batch code and we will trace it for you.
Orders placed before 4:00 PM on a working day are dispatched the same day. Delivery is typically 2–3 working days to major cities and 3–5 working days elsewhere. You will get tracking details as soon as the parcel leaves us.
Delivery is calculated at checkout from your address and the weight of the order, so you see the exact figure before you pay. Any free-delivery offer currently running is shown in the bar at the top of the site.
Only if the seal is unbroken. Once a fragrance has been opened we cannot resell it, so we are unable to accept it back for hygiene reasons. If you are unsure which one to pick, message us first — we would rather help you choose correctly than process a return.
Contact us within 48 hours with photographs of the item and the packaging. We will replace it or refund it in full, including delivery, and we will arrange the collection ourselves.
The payment methods enabled for this store are listed at checkout. Card details are handled by the payment provider over an encrypted connection — we never see or store your full card number.
No. You can check out as a guest. Creating an account simply makes it easier to track orders and reorder later.
Every order ships in our signature packaging at no extra cost. If it is a gift and you would like the invoice left out or a note included, add that to the order notes at checkout.
Gladly. Tell us who it is for, what they already wear and roughly what you want to spend, and we will suggest two or three options. No pressure and no upselling.
Still have a question?
Message us and a real person will answer — usually within the same business day.